Pune–PCMC: same-day delivery in under 4 hours · open 24 hours₹250+ free India deliveryNo artificial colours†Lab tested
Policy / Refunds
7-Day Quality Guarantee.
If your ZANZAN order arrives damaged, tampered, incorrect, missing, expired or with a genuine quality issue, contact us within 7 days of delivery. We will review the issue and provide a replacement or refund where applicable.What The 7-Day Guarantee Covers
Contact us within 7 days of delivery if you receive a damaged or leaking pouch, a tampered seal, the wrong product, a missing product, an expired product, or a genuine product-quality issue. For transit damage or a visibly tampered package, please contact us within 48 hours so we can verify the delivery condition quickly.
What We Need From You
Share your order ID, clear photos or video showing the issue, the pouch and seal, and the batch or lot details where visible. Please keep the product and original packaging until our review is complete.
Food Products And Change-Of-Mind Returns
For food-safety reasons, opened or partly consumed products cannot be returned simply because of taste, spice level, texture, change of mind, or because the wrong item was ordered by the customer. This does not limit your rights where a product is damaged, defective, unsafe, expired, incorrect or not as described.
Replacement Or Refund
After reviewing the information provided, ZANZAN may offer a replacement or refund where the issue is eligible. We may request additional photos, batch details or other information when needed to investigate a product-quality concern.
Cancellations
Cancellation may be possible before shipment processing starts. Once an order is packed or handed to a courier, cancellation may not be available.
Refund Timeline
Approved refunds are initiated to the original payment method where possible. Your bank, card network, UPI provider or payment gateway may require additional time to reflect the amount after the refund is initiated.
Need help with an order?
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